clinic Policy

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• The Staff at  Silvercreek Massage is here because we love what we do. We want you to enjoy the experience of a quiet and therapeutic massage with each visit. To respect each client's privacy and modesty, all massages treatments are done with full draping.
  
• Therapeutic massage is strictly non-sexual. Sexual misconduct on the part of the massage therapist is grounds for dismissal from the  Registered Massage Therapy Association and from employment from Silvercreek Massage. If the client expresses interest in sexual massage, the therapist will terminate the massage immediately and payment for appointed service will be rendered in full. 

• We recommend that you schedule your session(s) with us ahead of time, though walk-ins welcome. Kindly give us 12 hours notice of cancellation for all services.
•  We book a special time frame for you. We would like you to understand and please respect the fact that this time frame is set aside for only you. When you do not call to cancel or do not show up for your appointment your therapist is waiting with nothing to do and your therapist receives their income only when services are rendered, therefore if you do not show up for your booked appointment time your therapist does not get paid.  
• We pride ourselves on valuing your time and we ask that you value our time as well. We often have a waiting list for appointments so if you cannot make yours we simply ask that you call us 12 hours ahead of your booked time to cancel. This will allow us sufficient time to re-book that time slot. If you do not call us in this time frame, we, unfortunately, will have to invoice and bill you for your missed appointment.

•  Payment is due at the time of service unless other arrangements have been made prior to treatment. 
• We accept cash, debit, and credit cards. We do not bill clients nor provide direct billing for insurance claims. 
• Sometimes private insurance companies reimburse clients for our services. It is best to get a prescription from a doctor if you wish to submit to your insurance company. We provide you with a receipt but can’t guarantee that your visit will be covered by insurance. In many cases, they will be covered, but that is at the discretion of the insurance company.

Thank you for your understanding.